Contact us for more information on our products and to book an appointment with our experts.

Invalid field
Invalid field
Invalid field
Invalid field
Invalid field
Invalid field
Invalid field
Invalid field

Massimiliano Gorgolini interview

Back in Omag’s offices, this time we stop in the purchasing department. Here Massimiliano, together with his co-workers, manages the purchase of the components needed to assemble the packaging machines, commissions the production of them from Omag’s Mechanical Workshop, and manages spare parts.

 

 

Name: Massimiliano Gorgolini

Class: 1971

Origin: Pesaro

Precise, tenacious and perseverant, lover of autobiographies and former Taekwondo champion. He hung up the Dobok to devote himself to cycling.

Massimiliano, you are one of Omag’s historical people, have you always been in the purchasing department?

I have been with Omag since September 1992, so that’s 32 years, twenty of them as head of the purchasing department.

When I arrived, there were still only a few of us, and as in any small company, everyone was in charge of several things at once. So I started in the workshop, working on the lathe, and then moved on to machine assembly. Later, as the company grew, I moved to the purchasing department but that was not my only responsibility. I was also in charge of the warehouse: I therefore ordered components from suppliers or from colleagues in the workshop, and once I received them I was then in charge of storing them in the various racks and registering them. When it was time to assemble them on the packaging machines I would pick them up and record them. Twenty years ago we still did not have vertical warehouses that made our lives easier, it was all done manually!

The time spent with my fingers in the pie comes in very handy in my current work, to actually realize the timing and components needed in the machine.

Massimiliano Gorgolini

 

How is the purchasing department structured?

The department is made up of young colleagues who are precise, consistent in following estimates, and I have a very good relationship with each of them. We take care of selecting suppliers, with whom we often have partnerships that last for years. When choosing new suppliers, we arrange visits to their plants to evaluate their machinery and organization. Thanks to the experience I gained in my first 10 years in Omag I know our product perfectly and it is easy to understand whether or not there is compatibility with a possible new supplier.

Personally, I also take care of the whole part related to spare parts, from quotations to ticket management, I manage the order and interface with service. A whole world apart opens up here, consisting of challenges, races against time, and sometimes real miracles.

 

Would you like to tell us more about this last part?

A few months ago, a very important customer in the pharmaceutical industry who owns our lines had a snag and was asking for a spare part that as a delivery time the suppliers were estimating us in 50 days. Faced with those delivery times I could have thrown up my hands and said, “I can’t do anything about it,” but no, that is not Omag’s philosophy.

Then together with the technical department we came up with an alternative solution: starting with a different component, we adapted it, and in within 24 hours the customer received the spare part to return to full speed production.

These are advantages that come only from choosing companies that are flexible and still follow the philosophy of the manufacturing spirit, where the customer is not just a number. In fact, the relationship with the customer is consolidated only after the sale. There is no point in selling a machine to a customer who is then dissatisfied with your response and listening time. This allows you to make a profit in the short period, but in the long run?

That customer will not return if he realizes that he is merely a number to you. If, on the other hand, he has demonstrated that the company is made up of people who are committed and go out of their way to solve a problem, that is a satisfied customer who will come back and put in a good word for you.

Massimiliano Gorgolini 2

We thank Massimiliano for taking the time to talk with us. We look forward to seeing you very soon with the next interview, also with a historical employee who is always on the road.

More articles

CPHI_ANT
17 August 2026
OMAG at CPHI & PMEC India 2026
Omag will take part in CPHI & PMEC India, international event dedicated to technology for pharmaceutical sector.
Collagene
4 August 2026
LIQUID COLLAGEN IN STICK-PACK
From dosing to format selection, collagen packaging requires precise and versatile technologies. Omag offers automatic solutions for stick packs and sachets designed to meet different production requirements.
Gulfood Manufacturing
1 August 2026
OMAG at Gulfood Manufacturing 2026
Omag will exhibit at Gulfood Manufacturing 2026, the most significant gathering of its kind in the MEASA region.
Cibustec 2026
25 July 2026
OMAG at CibusTec
Omag will exhibit at Cibustec 2026, the exhibition that has led the way in innovation, continuously evolving to drive technological progress in the food and beverage industry.
Chicago 2026
17 July 2026
OMAG at Pack Expo Chicago 2026
Omag will exhibit at Pack Expo Chicago 2026, international event for packaging industry in USA.
CPHI Milano
24 June 2026
OMAG at CPHI Milan 2026
Omag will exhibit at CPHI Milan, international event for the pharmaceutical packaging industry in Milan.
Omag – KlassCo
25 May 2026
Omag & Huapaq, a flexible stick-pack solution for Klass Co.
Omag and Huapaq: international collaboration to ensure flexibility in packaging.
Pharmaconex 2026
23 May 2026
OMAG at Pharmaconex 2026
Omag will exhibit at Pharmaconex 2026, the most important event for pharmaceutical technologies in Egypt.
Omag at Interpack 2026
15 May 2026
Interpack 2026: great success for Omag with packaging machines and new packaging technologies
Omag successfully concludes its participation at Interpack 2026, showcasing automatic packaging machines and its new cartoning machine welcomed enthusiastically by the market.
Omag – immagine full sito (2)
3 April 2026
Future is our time, make it yours!
Giovanni Nocita, Omag’s sales director, discusses the latest developments.
Omag greater flexibility less waste
28 September 2026
Packaging for nutraceuticals: greater flexibility, less waste
Flexibility is the key for nutraceutical packaging
Back to top